❓ FAQ

Frequently Asked Questions

🛒 Buying

Where do I buy?

Search for the store "digikedai" on Shopee or Lazada. All transactions happen inside the platform with its order & payment protection. This site is only a course introduction and showcase.

Why doesn’t this site sell directly?

Ordering through Shopee / Lazada is safer for you: escrowed payment, dispute handling and a review system. We focus on curating courses and support; checkout stays on mature platforms.

Can I negotiate the price?

The store runs discounts, vouchers and campaign deals from time to time (11.11, 12.12 etc.). Follow the store to get notified first — that beats haggling.

📦 Activation & Usage

When will I receive my account after payment?

Usually minutes to a few hours. Support is online daily 10am–11pm; if nothing arrives within 6 hours, check the spam/filtered fold in Chat, then message us.

Which devices are supported?

Anything with a browser: Android / iOS phones, tablets, Windows / Mac computers. No app needed — log in and use. Casting from phone to TV works too.

Can I download the content?

Yes. Watch online right in your browser, and videos and documents can be downloaded too. For big collections, download in batches and watch your storage.

Are there any extra fees later?

No. One payment covers everything — no extra cloud-drive membership needed and no hidden fees. Everything lives on our own library server; once your account is activated, just log in and watch.

How does validity work? When does it start?

It follows the tier you bought: 6-month / 2-year / long-term pass. Validity starts on activation day, and we’ll remind you via Chat before expiry.

Do multiple courses need multiple accounts?

No. One buyer, one dedicated account — any later purchase is activated into the same account and the catalogue updates automatically.

🔄 After-sales

Can I get a refund?

Digital goods are non-refundable and non-exchangeable once activated. That’s exactly why we offer free samples — always preview before ordering. If the account itself fails for our reasons, we fix or reissue it.

What if I can’t log in?

First double-check capitalisation and spaces using the hint next to “Forgot password”. Still stuck? Contact us via the order’s Chat and we’ll reset it ASAP.

Is this official Dedao / Ximalaya?

No. This store is a course-material library service with no affiliation to Dedao, Ximalaya, Hundun Academy or other platforms, and includes none of their official app membership benefits. Every product page states this clearly.