Help Center
Everything from ordering to your first lesson, in one place. Start with the guide, then browse the FAQ below.
📖 How to Use After Purchase
Check Your Account Details
After paying, check the Chat window on Shopee / Lazada for our message containing the website URL, username and password. Screenshot the whole thing and keep it safe.
Open the Library in a Browser
Type the URL from that message into any browser on your phone or computer (Safari / Chrome both fine). No app installation needed. Bookmark it for next time.
Log In to Your Personal Account
Enter the username and password from Chat. Each account is created under the buyer's platform username, so it's easy to recognise; future purchases are added to this same account.
Find Your Course & Start Learning
Once logged in, find your purchased course folder under “My Files” or the home directory. Videos play online (castable to TV); documents view online.
Want Offline Copies? Just Download
Tap the download button next to a file to save it to your device. For large collections, download in batches and make sure you have enough storage space.
Stuck? Reach Us Anytime
Can't log in, can't find a course, playback stuttering — reach support via platform Chat or our Telegram bot @DigiKedaiBot, online daily 10am–11pm.
⚠️ Important to Know
- The account is one person per account — please don’t share it with non-buyers; unusually heavy logins may get it suspended.
- Validity follows the tier you bought (6-month / 2-year / long-term). We’ll remind you in Chat before expiry.
- Digital goods are non-refundable once delivered; try a free sample before activating. Not satisfied? Exchange once for free within 7 days for a similar product.
- We are a course-material library service — not an official membership or app benefit of Dedao, Ximalaya or similar platforms.
🛒 Buying
Where do I buy?
Contact our admin for the checkout link on the matching marketplace. All transactions happen inside the platform with its order & payment protection; this site only introduces and showcases products.
Why doesn’t this site sell directly?
Ordering through Shopee / Lazada is safer for you: escrowed payment, dispute handling and a review system. We focus on curating courses and support; checkout stays on mature platforms.
Can I negotiate the price?
The store runs discounts, vouchers and campaign deals from time to time (11.11, 12.12 etc.). Follow the store to get notified first — that beats haggling.
📦 Activation & Usage
When will I receive my account after payment?
Usually minutes to a few hours. Support is online daily 10am–11pm; if nothing arrives within 6 hours, check the spam/filtered fold in Chat, then message us.
Which devices are supported?
Anything with a browser: Android / iOS phones, tablets, Windows / Mac computers. No app needed — log in and use. Casting from phone to TV works too.
Can I download the content?
Yes. Watch online right in your browser, and videos and documents can be downloaded too. For big collections, download in batches and watch your storage.
Are there any extra fees later?
No. One payment covers everything — no extra cloud-drive membership needed and no hidden fees. Everything lives on our own library server; once your account is activated, just log in and watch.
How does validity work? When does it start?
It follows the tier you bought: 6-month / 2-year / long-term pass. Validity starts on activation day, and we’ll remind you via Chat before expiry.
Do multiple courses need multiple accounts?
No. One buyer, one dedicated account — any later purchase is activated into the same account and the catalogue updates automatically.
🔄 After-sales
Can I get a refund?
Digital goods are non-refundable once activated. That’s exactly why we offer free samples — always preview before ordering. Not satisfied? Exchange once for free within 7 days for a similar product (one per order). If the account itself fails for our reasons, we fix or reissue it.
How does the one-time free exchange work?
We notify you when your account is activated so you can confirm. If it turns out not to fit, message us via platform Chat within 7 days of activation and exchange once for a similar or equal-priced product, free — one exchange per order. Exchanges are whole-pack for whole-pack; no splitting or change given.
What if I can’t log in?
First double-check capitalisation and spaces using the hint next to “Forgot password”. Still stuck? Contact us via the order’s Chat and we’ll reset it ASAP.
Is this official Dedao / Ximalaya?
No. This store is a course-material library service with no affiliation to Dedao, Ximalaya, Hundun Academy or other platforms, and includes none of their official app membership benefits. Every product page states this clearly.
More questions? Open @DigiKedaiBot to reach admin →